FAQ
Computer Repair FAQ
Straight answers about computer repair prices, timing, warranty and privacy at our Fremont repair shop. This computer repair FAQ covers what people ask us most.
Quick answer
Fasthuma Computer Repair Mac & PC in Fremont, CA repairs PCs and Macs by appointment, Monday to Friday, 9 AM to 5 PM. Diagnosis takes 24–48 hours ($60 for most computers, waived when you repair with us), software repairs 1–3 business days and hardware repairs 3–5 business days, with a 90-day repair warranty.
Computer repair FAQ: prices and payment
How much does computer repair cost?
It depends on the computer and the problem. Common repairs range from $50 for software installation to $395 for a PC motherboard and up to $695 for a Mac screen or logic board. See all prices on our pricing page. You always get an exact quote before any work starts.
Do you charge for diagnosis?
Yes. Diagnosis is $60 for prebuilt PCs and Macs, $125 for custom or gaming PCs and $50 for a data recovery evaluation. The diagnostic fee is waived when you go ahead with the repair or recovery with us.
How do you quote a repair?
After diagnosis we identify the parts with original OEM part numbers and give you an exact quote within 24–48 hours. Nothing is repaired until you approve it.
What payment methods do you accept?
Cash, check and Zelle. Credit cards are accepted with a 4% convenience fee.
Are the prices on your website final?
No. Listed prices are rough estimates based on average repair costs. The final cost may vary and prices are subject to change without notice. Your exact quote comes after diagnosis.
Timing and appointments
Do I need an appointment?
Yes. We work by appointment, Monday to Friday, 9 AM to 5 PM, and we are closed Saturday and Sunday. Same-day appointments are available. Schedule a drop-off or call (510) 371-9201.
How long does diagnosis take?
Diagnosis takes 24–48 hours. For $40, expedited diagnosis moves your PC or Mac to the front of the queue.
What is the expedited service fee?
Expedited diagnosis is an extra $40: it moves your computer to the front of the diagnosis queue. It speeds up diagnosis, not the repair itself.
How long does a repair take?
After you approve the quote, software repairs usually take 1–3 business days and hardware repairs 3–5 business days. Expedited diagnosis is an extra $40: it moves your computer to the front of the diagnosis queue. It speeds up diagnosis, not the repair itself.
Do you offer on-site or in-home service?
No. On-site visits are for business customers only. Home users drop off their computer at our shop in Fremont. For business IT, visit msp.fasthuma.com.
Repairs and warranty
What brands do you repair?
Dell, HP, Lenovo, ASUS, Acer, Toshiba, Sony, Samsung, Gateway, Compaq, Microsoft Surface, Apple (MacBook Air, MacBook Pro, iMac and Mac mini), iBuyPower and custom or gaming PCs.
Do you repair laptops with liquid damage?
Yes. Turn the laptop off, unplug it and don’t charge it, then book a drop-off. We quote the repair after diagnosis.
Do you repair Macs?
Yes. We repair MacBook Air, MacBook Pro, iMac and Mac mini, including screens, batteries, keyboards and logic boards. See Mac repair.
Is there a warranty on repairs?
Yes. Every repair comes with a 90-day repair warranty.
Are your technicians certified?
Yes. Fasthuma Computer Repair Mac & PC is CompTIA certified.
Can you recover my lost files?
It depends on the damage. We recover data from hard drives, SSDs, USB flash drives, memory cards and servers. Data recovery starts with a $50 evaluation, waived if you go ahead. See data recovery.
Privacy
Is my data safe with you?
Yes. Client data is stored securely, disposed of to industry standards, and never shared or sold. See our privacy policy.
Still have a question?
Call us at (510) 371-9201, email info@fasthuma.com, or book a drop-off and ask us in person.